FAQ
Frequently Asked Questions (FAQ)
1. When will my order ship?
Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on the way.
2. How long does delivery take?
Delivery time depends on your location:
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United States: 3–7 business days after processing
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Europe: 5–12 business days after processing
Please note that delays may occur due to local postal services or peak seasons.
3. Do you ship internationally?
Yes — we currently ship to the United States and most European countries.
4. Will I have to pay customs fees?
For European customers, import taxes or customs duties may apply. These fees are not included in product or shipping costs.
5. What is your return policy?
We offer a 30-day return policy. Items must be:
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Unused and in the same condition received
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In original packaging
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Accompanied by proof of purchase
6. How do I start a return?
Simply contact us at [your email].
If your return is approved, we’ll send you a return shipping label and full instructions.
7. What if my item arrives damaged or incorrect?
Please contact us immediately with a photo of the issue.
We will replace the item or issue a refund as quickly as possible.
8. Do you offer order tracking?
Yes — once your order ships, you will receive a tracking link via email.
9. Can I cancel or change my order?
We accept cancellations or modifications as long as the order has not been shipped.
Please reach out to us as soon as possible.
10. Is my payment information secure?
Absolutely. We use trusted, secure payment gateways that encrypt and protect your information.
11. How can I contact customer support?
You can reach us anytime at [your email].
Our support team is always happy to help.